What magic do you work for Play’n GO? How did you learn to do that?
My role at Play'n GO is special because I get the opportunity to work for the "start up" side of the business as Key Account Manager in North America, I sprinkle some magic in both sides of the Commerical team- sales and account management. I've learned how to do this through various positions in my gaming career and continuing to foster those important relationships that we may even call on today.

How did Play’n GO win you over? Why choose us?

Play’n GO won me over because I believe in our product and vision behind our expansion in North America. I chose this opportunity as it is exciting, and I have the ability to grow within the organization and the flexibility for better work-life balance, including the ‘digital first’ strategy our company has.

How does the freedom to work remotely make a difference for you?

Until the pandemic, I never worked from home. The freedom to work remotely was a notable change for me in achieving a better work-life balance. Our leadership team trusts us to get work done, which is refreshing. However, as this role is customer facing, the importance of client interaction in a remote world is even greater now. I'm grateful that Play'n GO gives us the opportunity to travel, attend important gaming conferences and allows us the ability to get in front of our Operators in order to continue our relationships.

How long have you been with us at Play’n GO? What are your impressions? What is it that keeps you going?
I have been with our company for just over seven months now and love what I do! What keeps me going is the different challenges we must overcome here in North America, but at the same time, I am learning more about how Operators chose the right content, the differentiators in Play'n GO's content compared to our competition, the importance of acquisition, retention and so much more. 

What do you find challenging about your job?

Play’n GO has been around for many years and is a remarkable success in Europe. As we are new in North America, our biggest challenges are around game stickiness and technical compliance, as each State has different expectations and requirements. Even with these challenges though, consider it all temporary, as once we get through the start-up stage, our company will be successful in this market and our Operators are excited to work with us.  

What do you like the most about working at Play’n GO?

What I like most about working at Play’n GO is our people and our culture. Everyone in this company works extremely hard and our ‘customer first’ attitude is what will separate us from the competition.

What’s next? What do you want to do in 5, 10, 15 years?

From a career perspective, I hope to be a part of the leadership team here at Play’n GO to continue our growth path here in North America. On a personal level, the next 10-15 years I hope to be present and enjoy my children as they grow and experience school, life, etc. If we can do some more sightseeing around the world too, now that’d be living the dream! 

What do you think your brilliant future needs you to do now? What can Play’n GO do to help you?

My brilliant future now needs me/us to invest in setting up the proper foundation during the initial stages so we can continue to build and improve upon that success. With support from all teams globally throughout our company, we can really build something special here in North America, and everyone at Play’n GO plays a part in that strategy.

Trust, Energy, and Quality. What do these words mean to you? How does TEQ make a difference for us at Play’n GO?

I love the TEQ model here at Play’n GO. Our leadership team trusts us to get the job done, our Operators trust us as their partners... trust is the root of that solid foundation in a partnership and is vital to our success. We need the energy of our people to promote our brand, wake up and enjoy work each day to put our heart, pride, and soul into what we do. Our energy radiates on our Operators as well, hopefully separating us from other content providers we compete against! To level out the trifecta, we must pay attention to quality on so many levels from game design, to supporting our Operators, to every meeting/conference we attend. Having these three qualities as our core really keeps us cohesive in providing world-class customer service 24/7, 365 days a year, internally and externally. Let’s GO!