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Play'n GO career site
Market · Multiple locations · Fully Remote

Customer Technical Support

Job title: Customer Technical Support

Job Details 

Hours: Full Time 

Location: Fully remote. This opportunity is open to you if you can legally work remotely from Nevada.

Contract: Permanent 

At Play’n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary.  

From the GO 

At Play’n GO our purpose is to entertain. Our pleasure is in working with people ready to make a difference that lasts. We are pioneers. We were the first entertainment supplier to recognise the potential of gaming on the GO and create the innovative mobile games which supercharged our industry and inspired our name. Today, Play’n GO is the leading gaming entertainment supplier to casinos in regulated markets the world over. And we are still growing.  

With growth comes opportunity. This could be yours. Are you ready to help us face challenges and find solutions that get us both to the next level of excellence?  


What the role entails:

Some of the key responsibilities of our Customer Technical Support will be: 

  • Diagnose and troubleshoot software and hardware problems, providing timely and effective solutions to customers.
  • Proactively monitor the infrastructure to identify and address potential issues and resolve them before they impact the customer experience.
  • Utilize remote desktop connections to deliver immediate troubleshooting and resolution of network and reachability issues that may arise from our cloud instances.
  • Utilize a ticketing system and chat applications to swiftly address straightforward customer queries, ensuring customer satisfaction.
  • Collaborate with customers over the phone to offer clear and detailed instructions or provide written technical manuals for more intricate issues.
  • Build and maintain a strong rapport with customers, earning their trust and becoming their go-to source for technical assistance.
  • Stay up to date with industry trends and advancements to provide cutting-edge solutions to customers.
  • Collaborate with cross-functional teams to address complex technical challenges and improve the overall customer experience.
  • Document technical support processes, solutions, and best practices for future reference and training purposes.

 

What we ask of you:

  • Bachelor's degree in a relevant field, such as Computer Science, IT, or Software Engineering, or minimum 2 years relevant work experience.
  • Proven experience in diagnosing and resolving software and hardware issues.
  • Strong familiarity with network troubleshooting, operating system configuration, and remote desktop tools.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts in simple terms.
  • Customer-centric attitude with a genuine passion for assisting people with computer-related challenges.
  • Proactive mindset, with the ability to identify potential issues and address them before they impact customers.
  • Problem-solving mindset, capable of analysing complex issues and providing innovative solutions.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Attention to detail and organizational skills to document solutions and maintain accurate records.
  • Strong sense of accountability and responsibility to ensure timely and accurate support to customers.

Preferences:

  • Knowledge of Microsoft Windows Server and Linux OS (Ubuntu)
  • Knowledge of Amazon Web Services such as Cloud Watch, EC2, VPC, S3, IAM and understanding of core networking concepts such as TCP/IP, Firewalls, NAT and VPN
  • Knowledge of PowerShell and Bash scripting. Perl and Python
  • Strong oral and written communication skills in English
  • Knowledge of Octopus Deploy
  • Knowledge of monitoring tools such as Grafana, OpenSearch, Kibana, Prometheus, OP5.
  • Knowledge of REST API, Postman, and SOAP UI.
  • Knowledge of Microsoft Active Directory

What’s in it for you?  

If you feel great, you’ll do great. Our employees know that their package of benefits, activities, and initiatives are some of the most generous in the industry. From challenges to chill outs, the fun we share at play helps inspire excellence from the go.  

Apply now to find out more. It’s your best move. This opportunity will remain open until we meet the right candidate.  

GO for it. 

We believe the way forward relies on well-regulated gaming and player safety. Our commitment to this sets the standard for our industry. 

 

 

Department
Market
Locations
Las Vegas, Delaware, North Carolina, New Jersey
Remote status
Fully Remote

What's in it for you?

  • Play'n GO family

    Even though Play’n GO has grown fast over the last few years we foster our family vibe. You’ll be part of a cool bunch of enthusiastic and friendly people from over 40 countries! Lovely different flavors sharing a common positive mindset. Yes, please bring your authentic self to work! And sure, every family has some issues. We take them on, solve things together and improve every day.

  • Work-life

    We believe in a healthy and good work/life balance with flexible ways of working (office, remote, hybrid) that provide you with the opportunity to solve your life puzzle. Because we know it's not always easy. You will find that same freedom and flexibility in our offices. Roam around, find the spot that fits your job and connect with anyone around.

  • Benefits and more

    We want to make sure you can perform at your best. Whether you’re working from home or at one of our fantastic offices around the world. You don’t have to worry about insurance, health benefits and so much more. We even throw in an extra ‘Birtholiday’ when that special day pops up. Need to upgrade your home office? No problem, our Remote Work Benefit gives you the opportunity to make your virtual Play'n GO office stand out from the crowd.

  • Our TEQ values

    Trust, Energy, Quality. In that particular order . We want to be the best entertainment supplier in the world. A pretty big ambition and these 3 values are the cornerstones of that common goal. We trust each other. We love what we do and we put in the energy to push things forward. Always aiming for the highest possible quality. We hire the best and you can be part of our winning team.

  • Expand your skill set

    It's rewarding to improve your game. We provide you with the opportunity to grow professionally and personally. We are tech lovers. So you can be sure to lay your hands on the latest technologies. Taking responsibility to get better at what you do every day and staying at the forefront of our industry, in every aspect. Whatever your passion is. A yearly training budget is an extra push to grow. Will there be exciting and inspiring challenges along the way? You bet! Ready to move forward together?

  • Play it cool ;-)

    Hey, we are in the entertainment business. So there is definitely room for creativity and fun! Both in real life and virtually. Don't expect a typical corporate environment. We like to give things that special Play'n GO 'zing' and you can be part of that unique Play'n GO vibe! With regular social gatherings, celebrations and surprises that make a bright day even better.

  • Growth path

    New markets, more high quality games, an expanding team. Our track record has been quite stunning over the past years. In the last decade we've evolved from a start-up with 20 people to a strong - and awarded - player in the global iGaming business with around 700ish team members on board. We have the strong ambition to continue on this path and adapt if needed. We take legal compliance seriously. For our employees, our partners and customers.

About Play'n GO

 

Play’n GO is one of the largest entertainment suppliers of online slots to the worldwide casino industry. Our Play’n GO pioneers were the first in the industry to recognise and develop the potential of gaming on the GO.

At Play’n GO, if your talent and passion for excellence are anything like ours, you’re going to grow here. Our strong growth is thanks to talented people like you who are inspired to help each other succeed.

Connect with us and help us create entertainment that lasts.

Market · Multiple locations · Fully Remote

Customer Technical Support

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