Mandarin Partner Support Agent

Play’n GO leads the global Gaming Entertainment industry with an unrivalled ability to play nice with others while supplying cutting-edge casino games and bespoke back-office solutions. Thanks to our ever-passionate creative and technical chops, we keep growing. Are you game?

We are looking for a Mandarin Partner Support Agent to join our growing team in our Sliema, Malta office.

Partner Support at Play’n GO is responsible for managing technical aspects of our service. The Partner Support agent will work closely with several departments to solve client issues in a timely manner by providing top-quality technical service and to ensure customer satisfaction is achieved and Service Level Agreements are met.

Main responsibilities: 

• Provide partner support in English and Mandarin 
• Respond promptly and effectively to incoming or outgoing communication through the ticketing system and chat and exhibiting high levels of attention to detail
• Provide technical support to our Play’n GO clients
• Ensure that client issues are followed up and resolved in a timely manner and within SLAs
• Provide feedback with regards to recurring client issues to Team Leaders and relevant internal department where applicable
• Work closely with other departments in the organization such as NOC, Operations, Devs and Account Management
• Job involves working shifts/ nights and weekends
• Possibility of growth within the company

Essential Skills & Experience: 
• Fluent spoken and written Mandarin and English 
• Server to Server log analysis
• A team player with a ‘can do’ attitude
• Working night and early morning shifts 
• Organized and punctual 
• Other skills in line with default PS requirements

Get in here. We need your mojo, your moxie and your beautiful mind. You were made to make a difference and you can do that here. You will be rewarded with challenges. You will thrive in secret and in collaboration. Together, we will amplify enthusiasm, add skillsets and exceed expectations. And quickly. This industry works fast. Are you game? Tell us about your superpowers. 

 Apply here: Please note that the position will remain open until the right candidate crushes it. 

Or, know someone who would be a perfect fit? Let them know!

Sliema, Malta

The Point Shopping Mall
TP 01 Tas-Sliema Directions

What You Get

You’ll be working in a company that believes in the importance of being comfortable and enjoying the company around them. As well as finding yourself a fulfilling role you’ll also have access to:

Office perks
Great benefit
Social activities
Excellent work-life balance
Amazing office environments
A relaxed and fluid way of working
Personal development programme

Here at Play’n GO we live by the mantra We Are Game…are you?




Who We Want

Everybody is looking for the best and the brightest, but that’s not the only thing we’re about here at Play’n GO. We’re looking for enthusiastic, hardworking people dedicated to reaching new heights and pushing themselves to the next level.

Just as important, we’re looking for the right people to fit into our family here. We want fun-loving, energetic individuals who want to work in an exciting, active environment surrounded by like-minded people.

Sound like you? Of course, it does! Check out our vacancies and find your perfect position today!




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