facebook tracking

Technical Support

Technical Support at Play’n GO is responsible for managing technical aspects of our service. The Technical Support agent will work closely with our NOC department to solve client issues in a timely manner by providing top-quality technical service and to ensure customer satisfaction is achieved and Service Level Agreements are met.

Key Responsibilities/Duties:
• Respond promptly and effectively to incoming or outgoing communication through the ticketing system and exhibiting high levels of attention to detail 
• Provide technical support to our Play’n GO clients
• Ensure that client issues are followed up and resolved in a timely manner and within SLAs
• Provide feedback with regards to recurring client issues to Team Leaders and relevant internal department where applicable
• Work closely with other departments in the organization such as Operations, Devs and Account Management 
• Job involves working shifts/ nights and weekends
• Possibility of growth within the company

Essential Skills & Experience: 
• Excellent spoken and written English 
• Server to Server log analysis
• A team player with a ‘can do’ attitude
• Working night and early morning shifts 
• Organized and punctual 

We are looking for team players that thrive in a dynamic environment. Moreover, we believe you are an enthusiastic, humble and sociable person who will contribute to maintain the positive and stimulating atmosphere that characterizes Play‘n GO. We expect you to be very passionate about what you do and to see this as more than just a job. We are offering you a challenging opportunity where you can develop both personally as well as professionally.

We are offering you a challenging opportunity in a fast-growing company where you can develop both personally as well as professionally. The position is to be appointed as soon as possible, so please, send your application today!
If you have questions, please contact Liana Mifsud at liana.mifsud@playngo.com Applications should be sent through our website www.playngo.com.

 

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Sliema, Malta

The Point Shopping Mall
TP 01 Tas-Sliema Directions info@playngo.com

What You Get

You’ll be working in a company that believes in the importance of being comfortable and enjoying the company around them. As well as finding yourself a fulfilling role you’ll also have access to:

Office perks
Great benefit
Social activities
Excellent work-life balance
Amazing office environments
A relaxed and fluid way of working
Personal development programme

Here at Play’n GO we live by the mantra We Are Game…are you?

 

Photo-31.jpg

 

Who We Want

Everybody is looking for the best and the brightest, but that’s not the only thing we’re about here at Play’n GO. We’re looking for enthusiastic, hardworking people dedicated to reaching new heights and pushing themselves to the next level.

Just as important, we’re looking for the right people to fit into our family here. We want fun-loving, energetic individuals who want to work in an exciting, active environment surrounded by like-minded people.

Sound like you? Of course, it does! Check out our vacancies and find your perfect position today!

 

Photo-61.jpg

 

Already working at Play'n GO?

Let’s recruit together and find your next colleague.

email
@playngo.com