NOC Engineer

Play’n GO leads the global Gaming Entertainment industry with an unrivalled ability to play nice with others while supplying cutting-edge casino games and bespoke back-office solutions. Thanks to our ever-passionate creative and technical chops, we keep growing. Are you game?

We are looking for a NOC Engineer to join our growing team in our Malta office.

Main responsibilities:

  • Utilize internal ticket tracking systems to resolve tickets from internal and external requests.
  • Monitor all production networks, servers, applications and services and respond/troubleshoot alerts according to standard processes.
  • Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained.
  • Collaborate with various technology teams for issues resolution.
  • Communicate with IT stakeholders on the statuses of issues.
  • Respond to escalations from Partner Support or Partner NOCs.
  • Create and maintain knowledge base articles, policies and procedures.
  • Execute documented runbooks as documented for diagnosis and remediation of issues.
  • Fully document and communicate shift-turnover reports.
  • Staff the 24x7 Network Operations Center.
  • Other duties as assigned by management.

Requirements: 

  • At least 2 years’ experience working in a 24x7 mission critical Network or Technical Operations Center environment.
  • Ability to be proactive and work well in a pressured and growing environment.
  • Ability to think out of the box and be able to work on multiple tasks simultaneously and adjust priority dynamically and maintain a professional demeanor during stressful situations.
  • Demonstrate strong sense of urgency regarding solving mission critical issues.
  • Excellent troubleshooting and problem solving skills with attention details.
  • Must have experience managing Windows Server and SQL Server environments   
  • Must have excellent interpersonal and communication skills.
  • Have knowledge of basic MS SQL Queries.
  • Have good knowledge of Linux
  • Have a good understanding of TCP/IP, routing and switching technologies/protocols
  • Willing to work shifts including weekends, in a 24/7/365 NOC environment.
  • Bachelor's Degree or equivalent.

Get in here. We need your mojo, your moxie and your beautiful mind. You were made to make a difference and you can do that here. You will be rewarded with challenges. You will thrive in secret and in collaboration. Together, we will amplify enthusiasm, add skillsets and exceed expectations. And quickly. This industry works fast. Are you game? Tell us about your superpowers. 

 Apply here: https://talenthub.playngo.com/ Please note that the position will remain open until the right candidate crushes it. 

*Covid-19 Update: Interviewing and hiring is still urgent for us. We’re growing. But many of us are working from home now. Safety is job one. Please note: Working from home is an option for you during this pandemic.

Or, know someone who would be a perfect fit? Let them know!

Sliema, Malta

The Point Shopping Mall
TP 01 Tas-Sliema Directions info@playngo.com View page

What's in it for you?

A strong package of benefits topped with our Play'n GO vibe. That's what we offer. We are aiming for nothing less than the very best in terms of Employee Experience. At Play'n GO, you can grow to excel.

  • Play'n GO family

    Even though Play’n GO has grown fast over the last few years we foster our family vibe. You’ll be part of a cool bunch of enthusiastic and friendly people from over 40 countries! Lovely different flavors sharing a common positive mindset. Yes, please bring your authentic self to work! And sure, every family has some issues. We take them on, solve things together and improve every day.

  • Work-life

    We believe in a healthy and good work/life balance with flexible ways of working (office, remote, hybrid) that provide you with the opportunity to solve your life puzzle. Because we know it's not always easy. You will find that same freedom and flexibility in our offices. Roam around, find the spot that fits your job and connect with anyone around.

  • Benefits and more

    We want to make sure you can perform at your best. Whether you’re working from home or at one of our fantastic offices around the world. You don’t have to worry about insurance, health benefits and so much more. We even throw in an extra ‘Birtholiday’ when that special day pops up. Need to pimp your home office? No problem, our Remote Work Benefit gives you the opportunity to make your virtual Play'n GO office stand out from the crowd.

  • Our TEQ values

    Trust, Energy, Quality. In that particular order . We want to be the best entertainment supplier in the world. A pretty big ambition and these 3 values are the cornerstones of that common goal. We trust each other. We love what we do and we put in the energy to push things forward. Always aiming for the highest possible quality. We hire the best and you can be part of our winning team.

  • Expand your skill set

    It's rewarding to improve your game. We provide you with the opportunity to grow professionally and personally. We are tech lovers. So you can be sure to lay your hands on the latest technologies. Taking responsibility to get better at what you do every day and staying at the forefront of our industry, in every aspect. Whatever your passion is. A yearly training budget is an extra push to grow. Will there be exciting and inspiring challenges along the way? You bet! Ready to move forward together?

  • Play it cool ;-)

    Hey, we are in the entertainment business. So there is definitely room for creativity and fun! Both in real life and virtually. Don't expect a typical corporate environment. We like to give things that special Play'n GO 'zing' and you can be part of that unique Play'n GO vibe! With regular social gatherings, celebrations and surprises that make a bright day even better.

  • Growth path

    New markets, more high quality games, an expanding team. Our track record has been quite stunning over the past years. In the last decade we've evolved from a start-up with 20 people to a strong - and awarded - player in the global iGaming business with almost 500 team members on board. We have the strong ambition to continue on this path and adapt if needed. We take legal compliance seriously. For our employees, our partners and customers.

Already working at Play'n GO?

Let’s recruit together and find your next colleague.

email
@playngo.com